Frequently Asked Questions

Doctor providing assurance to her patient

A Medical VA is a remote professional trained to handle various administrative and clinical tasks, such as appointment scheduling, patient communication, medical transcription, and EMR management, to support healthcare providers.

By delegating time-consuming tasks to a Medical VA, healthcare providers can focus more on patient care, leading to increased efficiency, reduced operational costs, and improved work-life balance.

Our Medical VAs typically have backgrounds in healthcare fields, with relevant education and experience. They undergo rigorous training to ensure proficiency in medical terminology, software, and practice workflows.

Yes, our Medical VAs are trained to comply with HIPAA guidelines, ensuring that patient information is handled with the utmost confidentiality and security.

Medical VAs can manage a range of tasks, including appointment scheduling, patient reminders, medical billing and coding, transcription, data entry, insurance verification, and handling patient inquiries.

Communication channels are flexible and can include email, phone calls, video conferencing, and messaging apps, depending on your preference and requirements.

Pricing varies based on factors like the scope of tasks, required expertise, and hours of support needed. We offer competitive rates and can provide a customized quote based on your specific needs.

Our services are designed to be flexible. While some clients opt for long-term support, others may require assistance for shorter durations. We can discuss and tailor the commitment period to suit your practice’s needs.

We have a stringent selection process that includes background checks, skills assessments, and comprehensive training programs. Additionally, we provide ongoing support and evaluations to maintain high service standards.

Your satisfaction is paramount. If you feel that the assigned VA doesn’t align with your expectations, we will work with you to find a suitable solution to resolve the issue.

Once you decide to proceed, we’ll discuss your specific needs, match you with a suitable VA, and facilitate an introduction. We’ll also assist in setting up communication protocols and provide any necessary training to ensure a smooth integration.

We believe in transparency. There are no hidden fees, and any costs will be clearly outlined in our agreement.

Data security is a top priority. Our VAs use secure systems and follow strict protocols to ensure patient information remains confidential and protected.

Yes, many of our VAs are trained in medical billing and coding, helping to streamline your revenue cycle and reduce claim denials.

We offer flexible scheduling options and can provide VAs to accommodate various time zones and after-hours support, depending on your practice’s requirements.

Got Questions?

Let's Talk!

When you’re looking to optimize your time and resources, improve your workflows, and focus on your patients all while trying to grow your practice, you need a reliable support system to make this possible. 

This is where we step in. 

Our Medical Virtual Assistants can scale up your practice like nothing you’ve seen before even as you step back a bit from the day-to-day operations.  More than shaking up how you do things, we’ll help your business power up.

Email us at medva.assist@powerupvaservices.com or send us your queries here: